Terms & Conditions
Frigo — a product of AMCO Trade & Finance AG
Bahnhofstrasse 23, 6300 Zug, Switzerland
CHE-108.622.594
Version 1.1 — Effective: 20.09.2026
These Terms are also available in German. In case of discrepancies, the English version prevails (see Section XXV, "Language versions").
I. Introduction and Operator
These Terms & Conditions ("Terms") govern access to and use of Frigo, a monitoring platform for critical spaces, consisting of software, connected devices, and related services ("Frigo" or the "Services"), operated by:
AMCO Trade & Finance AG
Bahnhofstrasse 23
6300 Zug, Switzerland
registered in the Commercial Register of the Canton of Zug under CHE-108.622.594
("AMCO", "we", "our", or "us").
legal@frigo.online
https://frigo.online
By accessing, subscribing to, or using Frigo, the customer ("Customer", "you", or "your") agrees to be bound by these Terms. If you use Frigo on behalf of a company or organization, you represent that you have authority to bind that entity.
II. Customers and Customer Status
Frigo is available to both business customers and consumers.
A "Business Customer" means a natural or legal person acting for purposes relating to its trade, business, craft, profession, or other commercial or professional activity.
A "Consumer" means a natural person acting for purposes that are wholly or mainly outside that person's trade, business, craft, or profession.
Where these Terms distinguish between Business Customers and Consumers, the provisions applicable to the relevant Customer category shall apply.
Nothing in these Terms excludes, restricts, or modifies any right or remedy that a Consumer is entitled to under mandatory applicable consumer protection law.
III. Scope of Services
Depending on the subscribed plan, Frigo may include:
web portal access and mobile applications;
dashboards, analytics, alerts, and notifications;
reporting tools and audit logs;
APIs and integrations;
connected sensors and gateways provided for use during the subscription;
device communication services; and
customer support.
The current functional scope is described on the Frigo website. Service features may vary depending on the purchased plan, contract, or region.
A binding service level agreement ("SLA") applies only where separately agreed in writing, for example for Enterprise plans.
IV. Orders, Contract Formation and Taxes
A binding agreement is formed when Customer accepts these Terms as part of an online order or checkout process, when AMCO accepts an order placed by Customer, when Customer signs or accepts a quotation or commercial agreement, or through another contract formation process expressly agreed between AMCO and Customer.
Any customer purchase order terms conflicting with these Terms are excluded unless expressly accepted in writing by AMCO.
Prices and applicable taxes will be displayed or communicated to Customer before the relevant order is completed.
For Business Customers, VAT treatment will be determined in accordance with applicable tax law. Where an EU Business Customer provides a valid VAT identification number and the legal requirements are met, the reverse-charge mechanism may apply.
For Consumers, applicable VAT will be charged in accordance with the relevant place-of-supply and VAT rules. Where applicable, AMCO may account for EU consumer VAT through the applicable One Stop Shop (OSS) mechanism or another legally available VAT reporting mechanism.
Customer is responsible for providing accurate billing, residency, business, and tax information required to determine the applicable tax treatment.
V. Evaluation Period, Subscription Term and Renewal
Frigo Services are offered on recurring subscription terms. The applicable subscription term, including any minimum term, is stated in the quotation, order, online checkout, or commercial agreement.
Unless otherwise specified, Frigo subscriptions are offered with a minimum term of 12 or 24 months.
Evaluation Period
Certain Frigo plans may offer an optional 14-day evaluation period. Availability of an evaluation period will be indicated during checkout or in the applicable quotation, order, or commercial agreement.
The evaluation period allows Customer to evaluate the Services before commencement of the selected subscription term. A valid payment method may be required when the evaluation period begins.
No regular subscription fee is charged merely for entering the evaluation period. However, the evaluation period is not necessarily free of charge if Customer chooses to cancel it, as described below.
If Customer does not cancel during the evaluation period, the selected subscription will commence automatically at the end of the evaluation period, and the corresponding subscription fees will become payable in accordance with the applicable order.
Customer may cancel during the evaluation period. Where Customer cancels during the evaluation period, AMCO may charge an evaluation cancellation fee reflecting the Customer's use of the Services, infrastructure, connectivity, Devices, and associated onboarding or provisioning costs.
The applicable evaluation cancellation charge will be calculated and disclosed to Customer before cancellation is confirmed.
Upon settlement of the applicable evaluation cancellation charge and any other outstanding amounts, cancellation during the evaluation period prevents commencement of the subsequent subscription term.
Any mandatory statutory cancellation or withdrawal rights available to Consumers remain unaffected.
Subscription Term and Renewal
Unless otherwise agreed or stated during ordering:
after the minimum term, subscriptions renew automatically for successive periods of 12 months;
Customer may prevent renewal by giving notice at least 30 days before the end of the then-current term; and
Customer may request early termination before the end of the then-current contractual term subject to the provisions below.
Where Customer terminates a 12-month or 24-month subscription before the end of the then-current contractual term, an early termination charge equal to 50% of the subscription fees that would otherwise have become payable for the remaining portion of that term shall become due, unless otherwise agreed.
The applicable early termination charge will be calculated and presented to Customer before cancellation is confirmed.
Upon payment of the early termination charge and any other outstanding amounts, no further recurring subscription fees will be due for the remaining portion of the terminated term.
For Consumers, the provisions concerning minimum terms, automatic renewal, notice periods, evaluation cancellation charges, and early termination charges apply only to the extent permitted by mandatory applicable consumer law. Any mandatory right of termination, withdrawal, or cancellation remains unaffected.
VI. Consumer Withdrawal Rights
Where a Consumer has a mandatory statutory right to withdraw from a distance or online contract, that right remains unaffected by these Terms.
The existence, duration, conditions, and consequences of any statutory withdrawal right are determined by the mandatory law applicable to the Consumer and will be communicated where legally required.
Where a Consumer expressly requests that the provision of Services begin during an applicable statutory withdrawal period, AMCO may, to the extent permitted by applicable law, charge an amount proportionate to the Services already supplied if the Consumer subsequently exercises the statutory right of withdrawal.
The contractual 14-day evaluation period described in Section V is separate from any statutory withdrawal right. Granting an evaluation period does not restrict or replace a Consumer's mandatory statutory rights.
VII. Fees, Billing and Payment
Customer agrees to pay all applicable fees for subscribed Services, Devices provided for use, connectivity, and optional services.
Payments may be processed through Stripe or other authorized payment providers.
Unless otherwise agreed:
invoices are payable within the stated payment terms;
prices will be presented with applicable tax information as required by law;
overdue amounts may incur default interest and reasonable recovery costs to the extent permitted by applicable law; and
AMCO may suspend Services for overdue accounts after prior notice and a reasonable grace period.
Where Customer provides a payment method for recurring billing, Customer authorizes AMCO and its authorized payment service provider to charge that payment method for subscription fees, renewal fees, evaluation cancellation charges, early termination charges, applicable taxes, and other amounts becoming due under the agreed Services and these Terms.
Customer is responsible for maintaining a valid payment method and accurate billing information throughout the subscription.
If a payment attempt fails, AMCO or its authorized payment provider may retry the payment method. If payment remains outstanding, AMCO may suspend access to some or all Services after reasonable notice.
Suspension does not waive or reduce amounts already due.
For Consumers, charges and payment obligations are subject to any mandatory disclosure, authorization, fairness, or other requirements under applicable consumer law.
VIII. Price Adjustment
AMCO may adjust subscription prices once per calendar year in line with the development of the Swiss Consumer Price Index (CPI/LIK) published by the Swiss Federal Statistical Office, measured against the index level at contract conclusion or the last adjustment.
Price increases exceeding the index development, or other structural price changes, will be communicated at least 60 days in advance and will take effect no earlier than the next renewal term.
Where such an increase would apply, Customer may terminate the affected subscription in writing with effect from the date on which the increase would otherwise take effect.
Any additional mandatory rights available to Consumers under applicable law remain unaffected.
IX. Hardware and Devices
Sensors, gateways, and related equipment ("Devices") may be provided to Customer for use as part of the subscription.
Unless expressly identified as sold to Customer, Devices are provided for use only and ownership does not pass to Customer. Title remains with AMCO, its affiliates, suppliers, network partners, licensors, or other applicable third-party owners.
During the subscription:
Customer must install, operate, and store Devices with reasonable care and in accordance with provided instructions;
Customer bears responsibility for loss, theft, destruction, or damage beyond normal wear and tear while Devices are in Customer's custody, to the extent permitted by applicable law;
replacement of Devices that fail under normal use is included in the subscription unless otherwise stated in the applicable order;
Customer may not sell, pledge, encumber, improperly modify, or open Devices, or remove identification marks.
Upon termination of the subscription, Customer shall return Devices that were provided for use within 30 days in reasonable condition, normal wear excepted.
AMCO may charge reasonable replacement or recovery costs for Devices not returned or returned damaged beyond normal wear, subject to applicable law.
X. Connectivity and Third-Party Dependencies
Frigo depends on third-party services and infrastructure, including internet service providers, customer local networks, mobile carriers, LoRaWAN networks, cloud providers, messaging services, and power supply at customer premises.
Examples may include Hutchison Drei Austria, ThingPark Wireless, and HiveMQ.
AMCO does not guarantee uninterrupted availability or performance of third-party services beyond its reasonable control. Network outages, coverage limitations, latency, congestion, provider failures, or other events outside AMCO's reasonable control may affect the availability or performance of Frigo.
Nothing in this Section excludes liability that cannot lawfully be excluded.
Frigo depends on third-party services and infrastructure, including internet service providers, customer local networks, mobile carriers, LoRaWAN networks, cloud providers, messaging services, and power supply at customer premises.
XI. Alerts, Notifications and Monitoring Limitations
Frigo provides alarms, notifications, reports, and automated alerts based on configured rules and received data.
Such outputs depend on many factors, including sensor placement, calibration, battery condition, network availability, signal quality, configuration settings, and delayed or missing telemetry.
Accordingly, alerts may be delayed, incomplete, inaccurate, or not delivered. Frigo is an operational assistance tool and not a guaranteed emergency response system. Customer should implement human supervision, escalation procedures, and appropriate fallback measures according to the nature and importance of the monitored environment.
Frigo may generate automated or AI-assisted analyses, summaries, and recommendations based on sensor data ("Frigo AI"). Such outputs are produced using statistical or machine-learning methods, are provided for informational purposes, may be incomplete or inaccurate, and do not constitute professional, regulatory, medical, safety, or other specialist advice.
Customer remains responsible for reviewing AI outputs and for decisions taken on their basis.
XII. Role of Frigo; Customer's Own Responsibility
Frigo is a monitoring and documentation aid intended to support Customer's monitoring and operational processes. It can reduce manual workload but does not eliminate the need for appropriate human oversight.
Customer remains responsible, as reasonably applicable to Customer's use of Frigo, for:
the condition, storage, handling, and safeguarding of monitored goods and assets;
maintaining appropriate control, inspection, and quality-assurance procedures;
defining appropriate thresholds, alert recipients, and escalation chains and keeping them up to date;
responding appropriately to alerts; and
maintaining fallback or redundancy measures appropriate to the value and sensitivity of monitored goods, spaces, or equipment.
Use of Frigo does not transfer to AMCO responsibility for Customer's goods, premises, personnel, or regulatory obligations.
A failure, delay, interruption, or non-delivery of the Services or an alert does not remove the need for Customer to take reasonable precautions appropriate to the circumstances.
AMCO does not guarantee that spoilage, loss, damage, or other adverse events affecting monitored goods or spaces will always be detected or prevented.
Unless expressly agreed in writing, Frigo is not designed or licensed as the sole system for life-support decisions, emergency medical response, fire or safety dispatch, nuclear, aviation, or defence control systems, or any use where system failure could directly cause death or severe injury.
Nothing in this Section limits mandatory rights or liability that cannot lawfully be excluded, particularly in relation to Consumers.
XIII. Regulatory Compliance Disclaimer
Frigo may support monitoring and documentation processes under frameworks such as HACCP, GDP, or comparable requirements.
Use of Frigo does not by itself constitute or guarantee regulatory compliance.
Where applicable, responsibility for sensor calibration, system validation or qualification, operational procedures, and determining whether Frigo is suitable for a particular regulated use remains with Customer unless separately agreed in writing.
Nothing in this Section affects any mandatory legal obligation or warranty applicable to AMCO..
XIV. Customer Responsibilities
Customer agrees, as applicable, to:
provide accurate account, billing, residency, and tax information;
maintain secure passwords and access credentials;
install and operate Devices in accordance with instructions;
maintain necessary power and connectivity at monitored sites;
replace batteries or consumables when required and where this is Customer's responsibility;
review alerts and reports as appropriate;
comply with laws applicable to Customer's use of the Services; and
ensure that persons authorized to use Customer's account use the Services appropriately.
Customer is responsible for activity carried out through its account by persons whom Customer has authorized to use it..
XV. Acceptable Use
Customer shall not misuse the platform, attempt unauthorized access, interfere with system security, reverse engineer Frigo except as permitted by mandatory law, upload malicious code, use Frigo for unlawful activities, or resell Services without authorization.
AMCO may suspend abusive, fraudulent, security-threatening, or unlawful use where reasonably necessary.
XVI. Intellectual Property and Data
All intellectual property rights in Frigo, including software, branding, interfaces, and documentation, remain the property of AMCO or its licensors.
Customer retains its rights in Customer data uploaded or generated through normal use. Customer grants AMCO the rights necessary to host, process, transmit, store, and display such data for the purpose of providing and operating the Services.
AMCO may use information in aggregated or anonymized form that does not identify Customer or an individual for purposes such as operating, securing, benchmarking, analyzing, and improving the Services.
Personal data is processed in accordance with Section XXIII and the applicable Privacy Policy.
XVII. Availability and Support
AMCO will use commercially reasonable efforts to maintain high availability of the Services.
Unless a binding SLA is separately agreed in writing, no specific uptime percentage is guaranteed.
Planned maintenance and emergency maintenance may affect availability. Where reasonably practicable, AMCO will provide advance notice of planned maintenance that is expected to cause material service interruption.
Unless separately agreed, support response and resolution times are not guaranteed.
Mandatory statutory rights, including those applicable to Consumers, remain unaffected.
XVIII. Warranties
AMCO will provide the Services with reasonable care and skill and in accordance with any mandatory statutory requirements applicable to the Customer.
For Business Customers, except as expressly stated in these Terms or agreed in writing, the Services are provided on an "as is" and "as available" basis and, to the maximum extent permitted by law, AMCO disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
For Consumers, nothing in these Terms excludes or limits mandatory statutory warranties, conformity rights, remedies, or other consumer rights that cannot lawfully be excluded or limited.
XIX. Limitation of Liability
Business Customers
To the maximum extent permitted by law, AMCO shall not be liable to Business Customers for indirect or consequential damages, loss of profit or revenue, business interruption, loss of goodwill, loss of data, or spoilage, stock loss, or other temperature- or condition-related losses, unless expressly agreed otherwise in writing.
AMCO's total aggregate liability arising from or in connection with the Services to a Business Customer shall not exceed the fees paid by that Customer for the affected Services during the 12 months preceding the event giving rise to the claim.
These exclusions and limitations do not apply in cases of unlawful intent (Absicht) or gross negligence (grobe Fahrlässigkeit), injury to life, body, or health, or to any liability that cannot be excluded or limited under mandatory applicable law, including Article 100 of the Swiss Code of Obligations.
To the extent damage was caused or aggravated by Customer's own acts or omissions, including failure to respond reasonably to alerts, inappropriate threshold or escalation settings, or absence of reasonable fallback measures, such contributory fault may be taken into account to the extent permitted by law.
Consumers
For Consumers, AMCO's liability is governed by applicable mandatory law.
Nothing in these Terms excludes or limits AMCO's liability or a Consumer's remedies where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by applicable law, Customer remains responsible for taking reasonable precautions appropriate to the nature and value of the goods, equipment, or spaces being monitored and for responding reasonably to information and alerts provided by Frigo.
XX. Suspension and Termination
AMCO may suspend or terminate access where fees remain unpaid after appropriate notice and any applicable grace period, a material security risk exists, Customer materially breaches these Terms, unlawful or fraudulent use occurs, or applicable sanctions or legal restrictions require suspension or termination.
Where reasonably possible, AMCO will provide notice and an opportunity to remedy a breach before terminating the Services, unless immediate suspension or termination is reasonably necessary.
Customer may terminate or prevent renewal in accordance with Section V and any additional rights available under mandatory applicable law.
The right of either party to terminate for good cause remains unaffected.
Upon termination:
access to the Services may be disabled;
outstanding invoices and other lawfully applicable charges remain payable;
Devices provided for use must be returned in accordance with Section IX; and
Customer may export available Customer data for 30 days after the termination date, after which it may be deleted in accordance with the Privacy Policy and Data Processing Agreement, subject to applicable legal retention obligations.
XXI. Confidentiality
Where Customer is a Business Customer, each party shall keep confidential all non-public business, technical, and commercial information of the other party obtained in connection with the contract, use it only for purposes connected with the contract, and protect it with at least reasonable care.
This obligation survives termination for three years.
The confidentiality obligation does not apply to information that is already public without breach of confidentiality, was lawfully known to the receiving party, was independently developed, was lawfully obtained from a third party, or must be disclosed by law or competent authority.
XXII. Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, epidemics, governmental measures, power or telecommunications failures, or failures of upstream providers.
This does not excuse payment obligations that became due before the relevant event.
The affected party shall use reasonable efforts to mitigate the effects of the event.
If the event materially prevents performance for more than 60 days, either party may terminate the affected Services, subject to any mandatory rights applicable to Consumers.
XXIII. Data Protection
The processing of personal data is governed by the Frigo Privacy Policy and applicable data protection law.
Where AMCO processes personal data on behalf of a Business Customer as a processor, the Frigo Data Processing Agreement ("DPA") forms an integral part of these Terms and applies without the need for separate signature.
The DPA applies only where and to the extent the relevant data-processing relationship requires it.
XXIV. Changes to These Terms
AMCO may update these Terms where reasonably necessary, including due to changes in law, regulation, technology, security requirements, third-party infrastructure, or the Services.
Customer will be notified of material changes at least 30 days before they take effect, where reasonably practicable and legally required.
For Business Customers, unless mandatory law or an individual agreement provides otherwise, continued use of the Services after the effective date of notified changes constitutes acceptance of the updated Terms.
Where a material change adversely affects a Consumer, the change will apply only to the extent and in the manner permitted by applicable consumer law. Nothing in this Section limits any mandatory right of a Consumer to reject a change, terminate the contract, or continue under existing terms where required by law
XXV. General Provisions
Order of precedence. An individually negotiated agreement or signed quotation prevails over these Terms. The DPA prevails with respect to processing governed by that agreement. These Terms otherwise prevail over general policies and documentation unless expressly stated otherwise.
Assignment. Business Customers may not assign the contract without AMCO's written consent. AMCO may assign the contract to an affiliate or in connection with a merger, restructuring, sale of business, or similar corporate transaction. For Consumers, assignment is subject to mandatory applicable law and may not reduce the Consumer's statutory rights.
Notices. Notices may be provided in text form, including email, where permitted by law. Customer is responsible for keeping contact information current.
Severability. If a provision is invalid or unenforceable, the remaining provisions remain in force to the extent permitted by law. For Business Customers, the invalid provision shall, where legally permissible, be replaced by a valid provision that most closely reflects its economic purpose.
Entire agreement. For Business Customers, these Terms together with the applicable order, quotation, DPA, and other expressly incorporated documents constitute the agreement regarding their subject matter. Mandatory Consumer rights and legally binding pre-contractual information remain unaffected.
No waiver. Failure to enforce a provision does not constitute a waiver of that provision or any other right.
Language versions. These Terms are drawn up in English and are additionally made available in a German translation. In the event of any discrepancy or conflict between the language versions, the English version shall prevail, unless mandatory applicable law provides otherwise. Mandatory rights of Consumers, including any right to receive contractual information in a particular language, remain unaffected.
XXVI. Governing Law and Jurisdiction
These Terms are governed by substantive Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
For Business Customers, exclusive place of jurisdiction is Zug, Switzerland, unless mandatory law provides otherwise. AMCO may also bring claims at the Business Customer's registered seat or domicile where permitted.
For Consumers, the choice of Swiss law does not deprive the Consumer of the protection afforded by mandatory provisions of the law that would apply in the absence of that choice of law.
Any jurisdiction provision concerning Consumers applies only to the extent permitted by mandatory applicable law. Consumers may therefore be entitled to bring or defend proceedings before the courts competent under applicable consumer law.
XXVII. Contact
AMCO Trade & Finance AG
Bahnhofstrasse 23
6300 Zug
Switzerland