Terms & Conditions
Frigo — a product of AMCO Trade & Finance AG, Bahnhofstrasse 23, 6300 Zug, Switzerland – CHE-108.622.594
Version 1.0 — Effective: 10.08.2026
I. Introduction and Operator
These Terms & Conditions ("Terms") govern access to and use of Frigo, a monitoring platform for critical spaces, consisting of software, connected devices, and related services ("Frigo" or the "Services"), operated by:
AMCO Trade & Finance AG, Bahnhofstrasse 23, 6300 Zug, Switzerland, registered in the Commercial Register of the Canton of Zug under CHE-108.622.594 ("AMCO", "we", "our", or "us").
legal@frigo.online
https://frigo.online
By accessing, subscribing to, or using Frigo, the customer ("Customer", "you", or "your") agrees to be bound by these Terms. If you use Frigo on behalf of a company or organization, you represent that you have authority to bind that entity.
II. Business Customers Only
Frigo is offered exclusively to businesses, public bodies, and professionals acting in the course of their trade, business, craft, or profession. Frigo is not offered to consumers.
By ordering, Customer confirms that it is acting for commercial or professional purposes and not as a consumer within the meaning of applicable consumer protection law. Statutory withdrawal and revocation rights for consumers do not apply.
III. Scope of Services
Depending on the subscribed plan, Frigo may include:
web portal access and mobile applications
dashboards, analytics, alerts, and notifications
reporting tools and audit logs
APIs and integrations
connected sensors and gateways provided for use during the subscription
device communication services
customer support
The current functional scope is described on the Frigo website. Service features may vary depending on the purchased plan, contract, or region. A binding service level agreement ("SLA") applies only where separately agreed in writing (e.g. Enterprise plans).
IV. Orders and Contract Formation
A binding agreement is formed when any of the following occurs: Customer accepts these Terms online; Customer places an order that AMCO accepts; Customer signs a quotation or contract; or Customer begins using paid Frigo Services.
Any customer purchase order terms conflicting with these Terms are excluded unless expressly accepted in writing by AMCO.
Customers established in the EU shall provide a valid VAT identification number at ordering. Invoicing to EU business customers is generally made net of VAT under the reverse charge mechanism; Customer is responsible for self-assessing VAT where applicable.
V. Subscription Term and Renewal
Frigo Services are offered on recurring subscription terms with a 12-month or 24-month minimum term, as stated in the quotation, order, online checkout, or commercial agreement.
Unless otherwise agreed in writing:
after the minimum term, subscriptions renew automatically for successive periods of 12 months, regardless of the length of the initial term
either party may terminate the subscription by written notice (email sufficient) at least 30 days before the end of the then-current term
fees for the agreed minimum term remain payable in full; early termination by Customer does not release Customer from payment obligations for the agreed minimum term
VI. Fees, Billing and Payment
Customer agrees to pay all applicable fees for subscribed Services, devices provided for use, connectivity, and optional services. Payments may be processed through Stripe or other authorized payment providers.
Unless otherwise agreed:
invoices are payable within the stated payment terms
all prices are exclusive of VAT, taxes, duties, and levies, which are additional unless expressly included
overdue amounts may incur default interest and reasonable recovery costs as permitted by law
AMCO may suspend Services for overdue accounts after prior notice and a reasonable grace period
VII. Price Adjustment
Prices are index-linked. AMCO may adjust subscription prices once per calendar year in line with the development of the [Swiss Consumer Price Index (LIK) published by the Swiss Federal Statistical Office — confirm index; Austrian VPI 2020 may be used for customers invoiced from Austria], measured against the index level at contract conclusion or the last adjustment.
Price increases exceeding the index development, or structural price changes, will be communicated at least 60 days in advance and take effect no earlier than the next renewal term. In that case, Customer may terminate the affected subscription in writing with effect from the date the increase would take effect.
VIII. Hardware and Devices
Sensors, gateways, and related equipment ("Devices") are provided to Customer for use as part of the subscription. Devices are not sold. Title to all Devices remains at all times with AMCO or its affiliates or licensors and does not pass to Customer.
During the subscription:
Customer must install, operate, and store Devices with reasonable care and in accordance with provided instructions
Customer bears the risk of loss, theft, destruction, or damage beyond normal wear and tear while Devices are in its custody
replacement of Devices that fail under normal use is included in the subscription
Customer may not sell, pledge, encumber, modify, or open Devices, or remove identification marks
Upon termination of the subscription, Customer shall return all Devices within 30 days in reasonable condition, normal wear excepted. AMCO may charge replacement or recovery costs for Devices not returned or returned damaged beyond normal wear.
IX. Connectivity and Third-Party Dependencies
Frigo depends on third-party services and infrastructure, including internet service providers, customer local networks, mobile carriers, LoRaWAN networks, cloud providers, messaging services, and power supply at customer premises. Examples include Hutchison Drei Austria, ThingPark Wireless, and HiveMQ.
AMCO does not guarantee uninterrupted availability or performance of third-party services beyond its reasonable control. Network outages, coverage limitations, latency, congestion, or provider failures do not constitute a breach by AMCO.
X. Alerts, Notifications and Monitoring Limitations
Frigo provides alarms, notifications, reports, and automated alerts based on configured rules and received data. Such outputs depend on many factors, including sensor placement, calibration, battery condition, network availability, signal quality, configuration settings, and delayed or missing telemetry.
Accordingly: alerts may be delayed, incomplete, inaccurate, or not delivered; Frigo is an operational assistance tool and not a guaranteed emergency response system; and Customer must implement appropriate human supervision and internal procedures.
Frigo may generate automated, AI-assisted analyses, summaries, and recommendations based on sensor data ("Frigo AI"). Such outputs are produced by statistical and machine-learning methods, are provided for informational purposes only, may be incomplete or inaccurate, and do not constitute professional, regulatory, or safety advice. AI-generated content is identified as such in the platform. Customer remains responsible for reviewing AI outputs and for all decisions taken on their basis, in accordance with Section 11.
XI. Role of Frigo; Customer’s Own Responsibility
Frigo is a monitoring and documentation aid that supports Customer’s own operational processes. It reduces manual workload; it does not replace Customer’s own duty of care. Responsibility for the monitored goods, spaces, equipment, and processes remains at all times with Customer.
In particular, Customer remains solely responsible for:
the condition, storage, handling, and safeguarding of its goods and assets
maintaining and verifying its own control, inspection, and quality-assurance procedures
defining appropriate thresholds, alert recipients, and escalation chains, and keeping them up to date
responding to alerts in a timely and appropriate manner
maintaining independent fallback and redundancy measures appropriate to the value and sensitivity of the monitored goods, such as manual checks, independent measuring devices, and emergency procedures
The use of Frigo does not transfer to AMCO any duty of care or supervision over Customer’s goods, premises, personnel, or regulatory obligations. A failure, delay, interruption, or non-delivery of the Services or of any alert does not relieve Customer of these responsibilities. AMCO gives no guarantee (Garantie) that spoilage, loss, or damage to monitored goods will be prevented.
Unless expressly agreed in writing, Frigo is furthermore not designed or licensed as the sole system for life-support decisions, emergency medical response, fire or safety dispatch, nuclear, aviation, or defense control systems, or any use where failure could directly cause death or severe injury. Customer remains responsible for independent safeguards.
XII. Regulatory Compliance Disclaimer
Frigo supports Customer’s own monitoring and documentation processes (for example under HACCP, GDP, or comparable frameworks). Use of Frigo does not by itself constitute or guarantee compliance with any regulatory standard. Sensor calibration, system validation or qualification, and the adequacy of Customer’s procedures remain Customer’s responsibility unless separately agreed in writing.
XIII. Customer Responsibilities
Customer agrees to: provide accurate account, billing, and VAT information; maintain secure passwords and access credentials; install and operate Devices properly; maintain power and connectivity at sites; replace batteries or consumables when required; verify alerts and reports; comply with applicable laws; and ensure authorized use by its employees and users. Customer is responsible for the acts and omissions of its users.
XIV. Acceptable Use
Customer shall not: misuse the platform; attempt unauthorized access; interfere with system security; reverse engineer except as permitted by mandatory law; upload malicious code; use Frigo for illegal activities; or resell Services without authorization. AMCO may suspend abusive or unlawful use.
XV. Intellectual Property and Data
All intellectual property rights in Frigo, including software, branding, interfaces, and documentation, remain the property of AMCO or its licensors.
Customer retains ownership of Customer data uploaded or generated through normal use. Customer grants AMCO the rights necessary to host, process, transmit, and display such data to provide the Services.
AMCO may use data in aggregated or anonymized form that does not identify Customer or any individual, for the purposes of operating, securing, benchmarking, and improving the Services.
XVI. Availability and Support
AMCO will use commercially reasonable efforts to maintain high service availability and targets an availability of [99.5% as annual average — confirm target; excludes announced maintenance and third-party outages]. Unless a binding SLA is separately agreed in writing, no guaranteed uptime percentage applies, maintenance windows may occur, emergency maintenance may occur without notice, and support response times are not guaranteed..
XVII. Warranties
Except as expressly stated in these Terms or agreed in writing, the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, AMCO disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Mandatory statutory warranty rights that cannot be excluded remain unaffected.
XVIII. Limitation of Liability
To the maximum extent permitted by law, AMCO shall not be liable for: indirect or consequential damages; loss of profit or revenue; business interruption; loss of goodwill; loss of data; or spoilage, stock loss, or other temperature- or condition-related losses, unless expressly agreed otherwise in writing.
AMCO’s total aggregate liability arising from or in connection with the Services shall not exceed the fees paid by Customer for the affected Services during the 12 months preceding the event giving rise to the claim.
The above exclusions and limitations do not apply in cases of unlawful intent (Absicht) or gross negligence (grobe Fahrlässigkeit), in cases of injury to life, body, or health, or to any liability that cannot be excluded or limited under applicable mandatory law (including Art. 100 of the Swiss Code of Obligations).
Customer’s own responsibilities under Section 11 remain unaffected. To the extent a damage was caused or aggravated by Customer’s failure to comply with Section 11 — in particular by ignoring or not acting on alerts, inadequate thresholds or escalation settings, or the absence of reasonable fallback measures — this shall be taken into account as contributory fault and shall reduce or exclude AMCO’s liability accordingly.
XIX. Suspension and Termination
AMCO may suspend or terminate access where fees remain unpaid after notice and grace period, security risks exist, Customer materially breaches these Terms, unlawful use occurs, or sanctions or legal restrictions apply. Customer may terminate at the end of the agreed term in accordance with Section 5. The right of both parties to terminate for good cause remains unaffected.
Upon termination: access may be disabled; outstanding invoices remain payable; Devices must be returned in accordance with Section 8; and Customer may export its data for 30 days after the termination date, after which data is deleted in accordance with the Privacy Policy and Data Processing Agreement.
XX. Confidentiality
Each party shall keep confidential all non-public business, technical, and commercial information of the other party obtained in connection with the contract, use it only for the performance of the contract, and protect it with at least reasonable care. This obligation survives termination for 3 years. Statutory disclosure obligations and information already public or independently developed are excepted.
XXI. Force Majeure
Neither party is liable for delay or failure to perform (except payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, epidemics, governmental measures, power or telecommunications failures, or failures of upstream providers. The affected party shall notify the other and use reasonable efforts to mitigate. If the event persists for more than 60 days, either party may terminate the affected Services.
XXII. Data Protection
The processing of personal data is governed by the Frigo Privacy Policy. Where AMCO processes personal data on behalf of Customer, the Frigo Data Processing Agreement (DPA) forms an integral part of these Terms and applies automatically, without the need for separate signature.
XXIII. Changes to These Terms
AMCO may update these Terms for good reason, in particular due to changes in law, technology, or the Services. Customer will be notified of material changes at least 30 days before they take effect (email sufficient). If Customer does not object in writing before the effective date, or continues to use the Services thereafter, the updated Terms apply. If Customer objects, either party may terminate the affected subscription with effect from the effective date of the change; until then, the previous Terms continue to apply.
XXIV. General Provisions
Order of precedence: an individually negotiated agreement or signed quotation prevails over these Terms; the DPA prevails with respect to the processing of personal data; these Terms prevail over policies and documentation.
Assignment: Customer may not assign the contract without AMCO’s written consent; AMCO may assign to an affiliate or in connection with a corporate transaction.
Notices: notices shall be in text form; email to the addresses on record is sufficient. Parties shall notify each other of address changes.
Severability: if a provision is invalid, the remainder stays in force; the invalid provision is replaced by a valid one closest to its economic purpose.
Entire agreement: these Terms, together with the documents referenced in them, constitute the entire agreement regarding their subject matter.
No waiver: failure to enforce a provision is not a waiver of it.
XXV. Governing Law and Jurisdiction
These Terms are governed by substantive Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
Exclusive place of jurisdiction is Zug, Switzerland, unless mandatory law provides otherwise. AMCO may also bring claims at Customer’s seat.
XXVI. Contact
AMCO Trade & Finance AG
Bahnhofstrasse 23, 6300 Zug, Switzerland